Refund policy

RETURNS

We do not accept change of mind returns

To be eligible for a return:

• Purchased item(s) must be faulty
• Item(s) must be in the same condition that you received it, unworn or unused and unwashed, with all original tags/labels attached, and in its original packaging. You'll also need the receipt or proof of purchase
• You have 14 days after receiving your item to request a return

To start a return, you can contact us at service@bauclothing.com.au. Please note that returns will need to be sent to the following address:

PO Box 8000
Reservoir VIC 3073

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at service@bauclothing.com.au

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@bauclothing.com.au.